Matchbook Privacy Policy
Every account registered with Matchbook involves the collection, processing and retention of personal data, and UK players are entitled to know exactly how that information is handled. This page explains, in independent editorial terms, what data the operator gathers, why it is used, who it is shared with and what rights players hold under GDPR and UK data protection law.
Information We Collect
Matchbook, operated by Triplebet Limited and licensed by the UK Gambling Commission, collects personal data at several points in the customer lifecycle: registration, verification, depositing, betting and withdrawing. The categories below reflect what the operator documents as standard practice for a licensed UK betting exchange and casino.
Personal data collected during registration
Opening an account requires identity details that allow the operator to confirm the customer is 18 or over and legally permitted to gamble in the United Kingdom. The registration data typically includes:
- Full name, date of birth and residential address
- Email address and telephone number
- Account credentials such as username and password
- Marketing preferences and communication settings
Before any withdrawal is processed, Matchbook also requires formal verification. Players must upload a biometric photographic ID together with a document verifying address through the account section, and this identity data forms part of the customer record.
Behavioural and usage data
Beyond the details a player types into a form, the platform records how the account is used. This includes betting and gaming activity on the exchange and in the casino lobby (which features titles from NetEnt and Red Tiger alongside Evolution live tables), login timestamps, device and browser information, IP addresses, and interaction with the native iOS and Android apps. Cookie data supports session management, security checks and site performance measurement.
Payment information
When a player deposits or withdraws in GBP, the operator processes payment details linked to the chosen method: Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard or bank transfer. Card transactions carry an important rule at Matchbook — withdrawals must return to the same method used for the deposit, which means the payment record is retained and matched against payout requests.
How We Use Your Information
Matchbook uses collected data for three broad purposes documented by the operator: running and verifying the account, sending marketing where consent has been given, and meeting the legal obligations attached to its UK Gambling Commission licence. Each purpose rests on a distinct legal basis under GDPR, ranging from contract performance to legal obligation and consent.
Account management and verification
Identity and contact data allow the operator to open the account, authenticate logins, process deposits and execute withdrawals. Verification documents — the biometric photographic ID and proof of address — are used to satisfy Know Your Customer checks, which must be completed before the first withdrawal. Usage data also feeds the responsible gambling tools the operator provides, such as deposit limits, reality checks, time-outs and self-exclusion, since those controls depend on tracking session behaviour and spend.
Marketing and promotional communications
Where a customer has opted in, Matchbook may send promotional material about offers such as the signposted welcome deal: Get £30 in Free Bets when you bet £20 with bonus code BB30. Marketing is consent-based, meaning players can withdraw permission at any time without affecting the underlying account or any active bets.
Legal and regulatory compliance
A significant share of data processing is non-optional because it is mandated by law. The operator screens for money laundering and fraud, enforces the 18+ age requirement, honours self-exclusion requests and reports to the UK Gambling Commission where required. Records of transactions, bets and verification documents are kept partly for these compliance purposes rather than commercial ones.
Data Sharing & Third Parties
Matchbook does not operate in isolation: payment rails, identity verification services and regulators all receive limited slices of customer data. The operator’s stated position is that personal data is shared only where necessary to run the service or comply with the law, and never sold.
Payment processors and service providers
Deposits and withdrawals pass through third-party providers behind the named methods — the card networks behind Visa debit card and Mastercard debit card, the wallet operators behind Skrill and Neteller, and the banking system behind bank transfer and bank wire payouts. These processors receive only the data needed to complete the transaction. Technical service providers, such as hosting and identity-check vendors, act under data processing agreements that restrict how they may use the information.
Regulatory bodies and legal requirements
The UK Gambling Commission, law enforcement and courts can compel disclosure of customer data, and a licensed operator must comply. Suspicious activity reporting under anti-money laundering rules, responses to lawful requests and cooperation with gambling harm investigations all fall into this category.
No sale of personal data
The operator does not sell customer personal data to advertisers or data brokers. Any third-party access is tied to service delivery, legal obligation or the customer’s own instruction — a distinction worth checking in any operator’s policy before registering.
Your Rights & Data Control
UK players hold enforceable rights over their personal data under UK GDPR and the Data Protection Act 2018. Matchbook, as a controller licensed in the United Kingdom, must respond to valid requests within the statutory timeframe, generally one month.
Access, correction and deletion requests
Players may request a copy of the personal data held about them, ask for inaccurate details to be corrected, and request deletion where there is no overriding legal reason to retain the record. Deletion rights are qualified in the gambling context: transaction and verification records tied to regulatory duties cannot simply be erased on demand, though data no longer needed must not be kept indefinitely.
Opt-out of marketing
Marketing consent can be withdrawn at any point through the account settings or the unsubscribe mechanism in the message itself. Opting out stops promotional communications but does not affect service messages, such as withdrawal confirmations or changes to the Matchbook terms and conditions.
GDPR and data protection rights
The full GDPR toolkit applies: the right to restrict processing, the right to data portability for information provided under consent or contract, and the right to object to processing based on legitimate interests. Players who believe their data has been mishandled can complain first to the operator and then escalate to the Information Commissioner’s Office, the UK supervisory authority.
Security & Data Retention
A licensed exchange handling card payments and identity documents carries obvious security obligations, and Matchbook’s compliance with UK Gambling Commission licence conditions includes technical and organisational measures to protect customer data. Retention is time-limited but shaped by regulatory record-keeping rules.
How we protect your information
The operator documents standard industry safeguards: encrypted connections for data in transit, access controls limiting which staff can view customer records, and monitoring for unauthorised account access. Payment data is handled through PCI-compliant processors rather than stored in plain form, and the verification uploads — biometric photographic ID and proof of address — are restricted to the compliance function.
Data retention periods
Personal data is kept for the life of the account and for a defined period afterwards to satisfy anti-money laundering and gambling regulation obligations. Financial transaction records and identity documents are typically retained for years after account closure because regulators can audit historic activity; marketing data, by contrast, should be removed once consent is withdrawn or the relationship ends. Players concerned about how long specific records persist can raise the question directly with the operator or review the Matchbook responsible gambling provisions, since self-exclusion records follow their own retention logic.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
Yes. Matchbook is licensed by the UK Gambling Commission and operated by Triplebet Limited, a company based in Alderney that has offered exchange betting and casino games online since 2004. UK players aged 18 or over can legally register, deposit in GBP and use both the betting exchange and the casino.
How do I create a Matchbook account?
Registration takes place on the operator’s website or through the native iOS and Android apps. New customers provide their name, date of birth, address and contact details, set account credentials, and can enter bonus code BB30 for the welcome offer. Identity verification with a biometric photographic ID and proof of address is required before the first withdrawal.
What payment methods does Matchbook support in United Kingdom?
UK customers can deposit and withdraw in GBP using Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. Card withdrawals must return to the deposit method. E-wallets are the quickest payout option, while cards and bank transfers are processed within 24 hours but can take up to 5 days to arrive.
How do I claim the Matchbook welcome bonus?
Get £30 in Free Bets when you bet £20: sign up with bonus code BB30, then bet and settle 1x£10 bet on the Matchbook Exchange at odds of 2.0 or more. Within 72 hours of the qualifying bet settling, the account receives 3x £10 Bet Builder Free Bets. First deposits via Skrill, Neteller or PaysafeCard do not qualify. 18+, T&Cs apply.
Players who are satisfied with how Matchbook handles their data and want to open an account can proceed to the operator’s site below. 18+ only — please gamble responsibly.